Frequently Asked Questions
Everything you need to know about our maximalist prints and artisanal homeware.
How can I order wallpaper samples before committing?
We highly recommend ordering samples to see the true color and texture of our prints. Samples can be added to your cart directly from each product page and are typically delivered within 3-5 working days.
What are your international shipping rates and timelines?
We ship our luxury homeware globally. Shipping costs are calculated at checkout based on weight and destination. International orders typically arrive within 7-14 business days, though some custom-made items may take longer.
Do you offer bespoke or made-to-order furniture?
Yes, many of our velvet sofas and armchairs are made-to-order by master craftsmen in the UK. These pieces usually have a lead time of 12-16 weeks to ensure the highest quality of construction.
What is your return policy for home accessories?
We offer a 28-day return window for most accessories and soft furnishings, provided they are in original, unused condition. Please note that bespoke items, cut-to-measure fabrics, and opened paint tins are non-returnable.
How do I care for my House of Hackney velvet cushions?
To maintain the beauty of your velvet, we recommend regular light vacuuming with a soft brush attachment and professional dry cleaning only. Avoid direct sunlight to prevent the vibrant pigments from fading.
Are your products sustainably sourced?
Sustainability is at our heart. As a B Corp certified brand, we use FSC-certified papers, eco-friendly inks, and support local manufacturing to minimize our carbon footprint while protecting our planet.